Returns and Refunds Policy:
Returns:
All returns must be made within 30 days from the date of purchase. Returns require prior authorization before finalizing the order, and a restocking fee of up to 20% of the merchandise value may apply. Returns are subject to exchanges, refunds, or store credits. Items must be unused and in their original condition, with all original tags. Please ship returns to 14333 Garfield Ave, Paramount, CA 90723. For any inquiries regarding returns, please call (562) 884 2788 or email us at bestcomfortshoes2019@gmail.com.
Order Cancellation:
To cancel orders placed with bestcomfortshoes.com, please contact us via email at bestcomfortshoes2019@gmail.com. Cancellation requests must be made on the same day as the order. Cancellations require prior authorization before finalizing the order, and a handling fee of up to 20% of the canceled merchandise value may apply. Confirmed cancellations will be reflected in the "Order Status" section under "status" after approval.
Return Policy:
Returns are accepted only with our authorization. Please email us at bestcomfortshoes2019@gmail.com. Returns are only accepted within 30 days of receiving the products. All return shipping costs are paid by the buyer. Once our returns department receives the merchandise, it will be subject to exchange or refund. Anyone who refuses to receive or claim orders, fails to deliver, or returns products due to customer error is subject to a 20% replacement fee, plus all transportation costs.
Refunds Policy
If for any reason you are not satisfied with your purchase and meet the refund criteria, you may request a refund following our detailed refund policy below:
Refund Criteria:
1. Eligible Products: Only products that meet the following criteria will be considered for a refund:
- The item must be in its original condition, unused, and with the original tags.
- The refund request must be made within 30 days from the invoice date.
2. Refund Process: To request a refund, please follow these steps:
- Send us an email to bestcomfortshoes2019@gmail.com with the subject "Refund Request."
- Provide your order number, details of the item to be returned, and the reason for the refund request.
3. Refund Approval: We will evaluate your refund request and notify you of its approval or denial. We reserve the right to reject the request if it does not meet the established conditions.
Refund Procedure:
If your refund request is approved, we will proceed with the refund using the original payment method used during the purchase. Please note that processing time may vary depending on the payment method and the involved financial institution.
Shipping Costs: The original shipping costs are non-refundable unless the return is due to our error or a defective item.
Restocking Fee: Approved returns are subject to a restocking fee of up to 20% of the value of the returned item, which will be deducted from the total refund amount.
Changes to the Refunds Policy:
We reserve the right to modify or update our refunds policy at any time. Any changes will be posted on our website.
If you have any questions or need further assistance, please contact us at bestcomfortshoes2019@gmail.com or call (562) 884 2788.
Thank you for choosing Best Comfort Shoes. We appreciate your trust in our products and services.
